Website privacy policy

The Privacy and Data Protection Act 2014 (Vic), and the National Privacy Principles govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you. By using this website or supplying your information to us by phone or electronic means, you consent to the data practices described in this statement.

We encourage you to check our website regularly for any updates to this privacy policy. When such a change is made, we will update the "Last Updated" date below.

This statement does not apply to any linked websites. If you visit any other site, we recommend you read their privacy statement.

Anonymous access

You can access and use our website anonymously, without disclosing your personal information.

Collection and use of your personal information

Personal information is information that can identify you, such as your name, address, other contact details and other information relevant to providing you with the accommodation services we offer.

This website does not collect your personal information, other than information you choose to provide through online forms, email or by telephone. We may use this to respond to you and discuss your enquiry and for one or more of the following reasons:

  • providing services to you and/or guests on your booking;
  • processing an accommodation booking;
  • providing information via email subscription, this website or our social media channels about other services that we, or other organisations that we have affiliations with offer, that may be of interest to you;
  • facilitating our internal business operations, including the fulfilment of any legal requirements; and
  • analysing our services and customer needs with a view to developing new and/or improved services.
If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you with the accommodation booking or respond to your enquiry.

Payments made to Bright OnBike

Transactions required to secure your Bright OnBike booking will be through direct deposit from your banking service to ours. As such no sensitive personal or credit card payment data enters our environment directly.

If you have booked your Bright OnBike stay using another accommodation booking service, the card payment data processed by that service is not transferred to us.

Disclosure

We will not disclose to a third party any personal information you provide without your consent, unless authorised by law. In the event of an investigation into unlawful activity (such as hacking or abusive emails), a law enforcement or government agency may exercise its legal authority to inspect web server records.

Collection and use of site visit data

We analyse how our site is used to help us make it better. We use "cookies" to monitor usage of our website and to create a personal record of when you visit our website and what pages you view so that we may serve you more effectively. Cookies are small files placed on your computer to help remember your preferences.

We do not use this information to identify you and do not obtain your IP address. However, you can choose not to have your usage recorded by disabling cookies on your browser.

Our website also automatically collects information about your computer hardware and software including your browser type, domain names, access times and referring website addresses. We use this information to operate and maintain quality of the service, and to provide general statistics regarding use of this website.

Data security

We are required to protect any personal information we collect. Our technology and work practices are designed to protect this information. All reasonable measures are taken to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

How you can access and correct your personal information

Bright OnBike aims to ensure that your personal information is accurate, up to date and complete.

You can contact us to request access to your personal information or to ask us to correct an error. We will arrange this as soon as possible.

We may decline a request for access to personal information where the Privacy Act requires us to do so.

If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately so we can update our records.

Contact us

If you have any questions regarding our privacy policy or how we handle your personal information, contact

Bright OnBike,
Phone: 0413 135 135
Email: enquiries@brightonbike.com.au

Last updated: 9 July 2018.